Answering the Phone

Duration: 4 Mins

DVD $95.00

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Description:

Today every caller likes to feel they are dealing with a highly skilled and professional organisation.

Whenever you pick up the phone at work, its important to remember that YOU are the organisation.

This training video highlights several important factors to consider when answering the telephone, which will contribute to setting your organisation apart from others.

Viewers will learn the importance of:

  • First impressions
  • Remaining focussed
  • Sitting upright
  • Smiling