Conflict is something we have all experienced on more than one occasion.
It can trigger strong emotions and can lead to hurt feelings, distress and anxiety.
It can also manifest into personal dislike. Teamwork can evaporate, focus can be lost, and in a workplace environment, this can be disastrous.
However, conflict dealt with correctly can create vastly improved outcomes for all concerned.
In this conflict resolution training video, your managers and staff can learn how to resolve conflict in the workplace with a range of highly effective and easy to apply techniques.