In a retail environment, it is certain that there are going to be times when aggressive behaviour will be encountered.
In a workplace this can increase stress, lower productivity, damage morale and do great harm to a company’s image.
With the aid of a scenario, this training video examines the “LASSIE” system, and provides viewers with six simple and easy to follow steps for defusing anger and aggression.
Learning outcomes for this video include:
There are times at work when we all are subjected to difficult or aggressive behaviour. This video will arm your office workers with the skills required to deal effectively and efficiently with these situations.