Dealing With Aggressive Behaviour

Duration: 5 Mins

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In any customer service role, it is inevitable that there are going to be times when aggressive behaviour will be encountered.

In a workplace this can increase stress, lower productivity, damage morale and do great harm to a company’s image.

With the aid of a scenario, this training video examines the “LASSIE” system, and provides viewers with six simple and practical steps for defusing anger and aggression.