In the office, there may be times when we are faced with difficult or aggressive behaviour.
In a workplace this can certainly increase stress, lower productivity and damage morale
This video details “The Lassie System”, a simple step by step system that details the verbal and visual messages you should be trying to convey.
What to do to slow the aggressor down and how to work with the individual to arrive at a mutually beneficial resolution.
A fantastic and effective training video.