Dealing With Difficult Behaviour Outdoor Worker

Duration: 3 Mins

Available in training video or eLearning format, this program aimed at outdoor workers provides several strategies for dealing with difficult behaviour.

DVD $59.00

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Difficult behaviour in the workplace can increase stress and absenteeism, lower productivity, damage morale and do great harm to your organisation’s image.

This video teaches:

  • To focus on the difficult behaviour, not the person
  • How to respond, not react
  • Listening skills
  • Constructive problem solving
  • How to face conflict rather than avoid