Dealing With Difficult Behaviour

Duration: 15 Mins

DVD $149.00

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SKU: 43a Category:

Description:

Difficult behaviour in the workplace can increase stress and absenteeism, lower productivity, damage morale and do great harm to your company’s image.

In this video a presenter takes you through 2 different dramatised scenarios featuring difficult behaviour.

Interactive pause breaks encourages group discussion about the ways viewers could handle the situation in a more effective and productive manner.

In this Dealing With Difficult Behaviour Training video:

  • Focus on the difficult behaviour, not the person who is being difficult.
  • How to choose the appropriate response to that behaviour.
  • Respond, not react.
  • Listening skills.
  • Problem solve constructively.
  • How to face conflict rather than avoid it.
  • How to reduce the stress associated with confrontation and conflict.