Dealing With Difficult Customers

Duration: 5 Mins

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In any sort of customer service role, it is inevitable that there are going to be times when difficult behaviour will be encountered.

In a workplace this can increase stress, lower productivity, damage morale and do great harm to a company’s image.

This customer service training video provides viewers with some simple and practical suggestions on how to handle difficult behaviour such as:

  • Taking a deep breath
  • Ignoring personal insults
  • Making the behaviour the focus rather than the person
  • Writing down information