Handling The Irate Caller

Duration: 5 Mins

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The single biggest challenge for any of us on the telephone is handling that emotionally charged customer who is looking for blood – any blood – but at the same time there is no better feeling, when, at the end of the day:

  • You have taken one of these callers
  • Calmed them down
  • Taken all the information
  • Followed through
  • Fixed the problem
  • Turned that ranting, raving, irrational person, into another happy customer

This training video details some easy to follow steps to enable you to do this every time!