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Handling The Irate Caller

5 Mins
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$95.00

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Online Video Licence
From $145.00
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From $295.00
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Description:

The single biggest challenge for any of us on the telephone is handling that emotionally charged customer who is looking for blood – any blood – but at the same time there is no better feeling, when, at the end of the day:

  • You have taken one of these callers
  • Calmed them down
  • Taken all the information
  • Followed through
  • Fixed the problem
  • Turned that ranting, raving, irrational person, into another happy customer

This training video details some easy to follow steps to enable you to do this every time!

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Video Production Melbourne

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    The Consultation
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    Video Production Melbourne

    Over 30 Years of high quality video production

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    With an online video licence, you will receive the training video in a digital format (eg. mp4) for online application – upload to your organisation’s intranet, LMS or online platform.

    The licence is a “one-off” investment, and is based on the number of staff accessing the content online, and the number of titles purchased.

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      The Consultation
      The Script
      Instructional Design
      The Graphics
      Video Production Melbourne

      Video ELearning Licence Enquiry

      With a Video eLearning licence, you’ll receive this training program in a format for easy upload to your learning management system (SCORM, Tin Can API), online training platform, or web server.

      The licence is a “one-off” investment, and is based on the number of staff accessing the course online, and the number of titles purchased.

      Simply enter your details below with some information regarding use of the training package, and we’ll be in touch shortly.

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