Handling The Irate Caller

Duration: 5 Mins

DVD $95.00

Add to cart

Online Video Licence
From $145.00

Enquire Now

Video eLearning Licence
From $295.00

Enquire Now

Description:

The single biggest challenge for any of us on the telephone is handling that emotionally charged customer who is looking for blood – any blood – but at the same time there is no better feeling, when, at the end of the day:

  • You have taken one of these callers
  • Calmed them down
  • Taken all the information
  • Followed through
  • Fixed the problem
  • Turned that ranting, raving, irrational person, into another happy customer

This training video details some easy to follow steps to enable you to do this every time!