Listening With Empathy

Duration: 8 Mins

DVD $295.00

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Description:

Listening is an active process. We choose to listen!

Listening with empathy is listening until you can understand what the other person is saying and the meaning and emotion behind their words.

In this communication DVD, viewer’s are made aware of the importance of listening with empathy and how it impacts on the communication process.

Important characteristics of effective listening are explored such as:

  • body language
  • showing empathy and understanding
  • providing support
  • clarifying by asking questions and paraphrasing

Comes complete with a comprehensive powerpoint presentation CD.