Maximising the Telephone

Duration: 3 Mins

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SKU: 77w Categories: ,


In today’s day and age, every caller likes to feel that they are dealing with a highly skilled and professional organisation.

Whenever you pick up the telephone at work, YOU are the organisation!

This retail training video discusses with viewers the various key factors that contribute to effective communication over the telephone, including:

  • Speaking clearly and distinctly
  • Clarity, tone and warmth of voice
  • Listening carefully and intently
  • Ability to adjust communication style to match caller
  • Appropriate volume

They say you only get one chance to make a great first impression. The telephone call is often the conveyor of the first impression of your business. Maximise those first impressions of with this easy to understand, effective training video