Produced in Australia, this 12 part telephone skills series examines the various components that contribute to effective telephone communication. SCROLL DOWN to view individual titles.
In essentially every organisastion, the telephone is the first point of contact with the customer. How well we communicate on the telephone is crucial to the impression we leave with those customers and can ultimately affect whether they wish to do business with us.
Complete with trainer’s notes and questionnaires, this training package offers a smorgasbord of ideas for you staff to think about and adapt.
With an online video licence, you will receive the training video in a digital format (eg. mp4) for online application – upload to your organisation’s intranet, LMS or online platform.
The licence is a “one-off” investment, and is based on the number of staff accessing the content online, and the number of titles purchased.
Alternatively, we can host the video and supply access via a link (annual streaming licence), where the video will stream directly to your computer, or online platform.
Simply enter your details below with some information regarding use of the video, and we’ll be in touch shortly.
With a Video eLearning licence, you’ll receive this training program in a format for easy upload to your learning management system (SCORM, Tin Can API), online training platform, or web server.
The licence is a “one-off” investment, and is based on the number of staff accessing the course online, and the number of titles purchased.
Simply enter your details below with some information regarding use of the training package, and we’ll be in touch shortly.
This series is made up of individual modules. You can pick and choose which modules suit you best and from that, we can create a tailored package for you.
Contact us to discuss pricing options for a tailored package.
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