Produced in Australia, this 12 part telephone skills series examines the various components that contribute to effective telephone communication. SCROLL DOWN to view individual titles.
In essentially every organisastion, the telephone is the first point of contact with the customer. How well we communicate on the telephone is crucial to the impression we leave with those customers and can ultimately affect whether they wish to do business with us.
Complete with trainer’s notes and questionnaires, this training package offers a smorgasbord of ideas for you staff to think about and adapt.