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Phone Skills Series

cd-icon 12 Titles in the series
SKU: 78 Categories: , , ,

Produced in Australia, this 12 part telephone skills series examines the various components that contribute to effective telephone communication. SCROLL DOWN to view individual titles.

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DVD

$995.00

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Answering the Phone

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Getting to the Decision Maker

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Hold the Line Please

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Taking Messages

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Telephone Sales

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The Irate Caller

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They are an Individual

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Time Management on the Telephone

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Transferring Calls

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Your Pay Packet

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Your Phone Manner

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Your Voice

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Online Video Licence
From $1295.00
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Individual Titles
From $95.00
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hat-iconAvailable in eLearning (SCORM) format.
Description:

In essentially every organisastion, the telephone is the first point of contact with the customer. How well we communicate on the telephone is crucial to the impression we leave with those customers and can ultimately affect whether they wish to do business with us.

Complete with trainer's notes and questionnaires, this training package offers a smorgasbord of ideas for you staff to think about and adapt.

Titles In The Series

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The Consultation
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Instructional Design
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Video Production Melbourne

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    The Consultation
    The Script
    Instructional Design
    The Graphics
    Video Production Melbourne

    Over 30 Years of high quality video production

    Online Video Licence Enquiry

    With an online video licence, you will receive the training video in a digital format (eg. mp4) for online application – upload to your organisation’s intranet, LMS or online platform.

    The licence is a “one-off” investment, and is based on the number of staff accessing the content online, and the number of titles purchased.

    Alternatively, we can host the video and supply access via a link (annual streaming licence), where the video will stream directly to your computer, or online platform.

    Simply enter your details below with some information regarding use of the video, and we’ll be in touch shortly.

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      The Consultation
      The Script
      Instructional Design
      The Graphics
      Video Production Melbourne

      Over 30 Years of high quality video production

      Individual Titles Enquiry

      This series is made up of individual modules. You can pick and choose which modules suit you best and from that, we can create a tailored package for you.

      Contact us to discuss pricing options for a tailored package.

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