Telephone Sales

Duration: 4 Mins

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SKU: 78f Category:


When dealing with customers over the telephone, there are certain things that can be done to increase your chances of success. These include:

  • Planning
  • Building Rapport
  • A friendly, well-articulated voice
  • Active Listening

This training module will encourage your sales staff to reflect on these various aspects that contribute to effective telephone communication, and to also think about where they can make improvements to ultimately increase their ability to succeed.