The Weakest Link

Duration: 5 Mins

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The ability of your company to provide clients with excellent customer service can more often than not be affected by the competence of people in the various stages of your company’s cycle of service.

In this training module, viewers are made aware that customer perception can be influenced by more than one individual in the organisation.

With the aid of a scenario this training module highlights the importance of:

  • Presentation
  • Body language
  • Communication
  • Attitude
  • Pride