They are an Individual

Duration: 2 Mins

DVD $95.00

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SKU: 78h Category:


One of the key points of telemarketing is to remember that you are in fact talking to individuals.

Whilst making ongoing calls, it is easy to become robotic and forget that you are talking to real people.

The ability to build rapport with a potential client is paramount to the success of the call, and ultimately any potential sale.

This training program examines the importance of:

  • Smiling
  • Speaking clearly, at the right pace, and with enthusiasm
  • Effective listening
  • Asking well phrased questions

Your staff will be encouraged to think about how they perform in each of these key areas.