Your Phone Manner
Duration: 4 Mins
Description:
The ability to listen is one of the most important skills in communication. This is especially so when talking to customers on the telephone.
In this training video, viewers will learn several strategies that can be applied for improved listening skills, such as:
- Staying focussed
- Asking Questions
- Paraphrasing
- Not interrupting
- Using body language
- Taking notes
Related products
-
Caring For The Customer
-
Dealing With Aggressive Behaviour Retail
-
Dealing With Aggressive Behaviour
-
Time Management on the Telephone
-
Customer Service Corporate
-
Dealing With Difficult Customers Retail
-
Answering the Phone
-
Phone Skills Series
-
Hold the Line Please
-
Handling Difficult Customers Corporate
-
Handling The Irate Caller
-
Getting to the Decision Maker